Terms of Use, Terms and Conditions, Policies 

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As we gather pace to establish and build our business, below are general terms and conditions which are related to policy, legal and privacy purposes. Note that all mentions of ‘us’, ‘we’, ‘our’ or words to that effect refer to Authentic Solutions LLC. Also note that ‘terms and conditions’ refer to all the terms, conditions, policies, agreements and similar that are listed on this page. The terms ‘website’ and ‘platform’ mean all content portrayed through this official website, official social media and other marketing accounts created by and/or affiliated with us. Finally, note that all mentions of ‘you’, ‘your’ and similar words to that effect refer to the individual or entity accessing, using, or benefiting in any form or manner of our website and its content unless otherwise stated. We also reserve the right to modify, update, or edit any of the terms and conditions found on this page at our sole discretion. Any new revisions will supersede the previous ones effective immediately unless otherwise mentioned. You will also be notified via email or via available notification features on the website in the event of such changes. By using our website and any of its services, material, content or subscriptions, you agree to uphold these terms and conditions. 

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Eligibility

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By using or accessing our platform, you represent that you are at least 18 years of age and capable of agreeing to the terms and conditions set forth in these Terms of Use where applicable.

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User Code of Conduct

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You agree that you will not:

• Use our platform in any unlawful or inappropriate manner, as determined by us in our sole discretion, or in any other manner that could damage, disable, overburden, or impair our platform;

• Use automated scripts to collect information from or otherwise interact with the Website;

• Impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your age, your qualifications, and/or your affiliation with any person or entity; or

• Publish, upload, display, or transmit or otherwise make publicly available on our platform any private information of any third party, including but not limited to addresses, phone numbers, email addresses, Social Security numbers, and credit card numbers.

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General Agreement

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By accessing, subscribing, using, viewing, or purchasing in any manner of form any of our content from our website, you agree to all the terms and conditions laid out on this page. Incase you do not agree to such terms and conditions, refrain from subscribing, using, viewing, or purchasing in any manner or form our content from our website.

 

For affiliates, partners, or instructors who wish to collaborate with us, you agree that you are fully authorized to do so from a government, organization, company, institute, professional and/or business entity standpoint.

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Under any situation where any part of our terms, conditions, and statements laid out on this page are found to be invalid, inapplicable, or otherwise ineffective by applicable law, then that provision will be superseded by the closest valid, applicable or otherwise effective provision that resembles closely the intent of the original provision, alongside all the other existing terms and conditions.

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Under situations where any part of our content, features, subscriptions, or any service or material offered from our website is made unavailable (possible for numerous reasons, planned or unplanned), we will aim to inform you wherever conveniently possible and applicable at our own sole discretion. However, in case of lack of access, or any other issue with our content, collaborators, affiliates, or entities related to us or our content, or any material shared through our platform, or any damages, claims, or problem arising from our content, features, subscriptions, or any service or material offered from our website, you agree that you will not take any form of legal action on us.

 

Therefore, all content and services offered through, by, and from us is on an ‘as-is’ and ‘as-available’ basis. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of our services or our content, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of our services. Your use of our services (including any content) is entirely at your own risk, subject to applicable law.

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Subscription Plans

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All subscription plans offered by our platform are intended for use by the subscribers; the access to subscription-based content may not be viewed, shared, transferred, or otherwise used in any way by a party, individual, organization or group other than the subscriber. Depending on the chosen subscription plan, the content, features, and price may vary, and are shown upon clicking each subscription package. We also reserve the right to revoke any subscription at our sole discretion if you are suspected of any fraudulent or non-compliant actions.

 

Note all subscriptions, training courses, and purchasable material from us is non-refundable unless otherwise determined as per legislation of Maryland and at our sole discretion.

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Refund

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Incase you are eligible for a refund, communication on retrieving your refund will be made via email, telephone, or in-person where deemed possible. If you would like to claim a refund, please fill in the Contact form with the relevant details located on our website.

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General Purchases Including Subscriptions

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We reserve the sole right to change our pricing, subscription plans, training and course material at our discretion. Any such changes will be highlighted on the website. Incase you have already made a purchase for a subscription or purchasable content from our website, the update in pricing, subscription plans, training and course material will take effect from the next billing cycle where applicable, and as per legal rules and guidelines.

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Purchases of our subscriptions, training courses, or material may be subject to tax and other legislative measures as determined by the legislation of Maryland. Any and all disputes, claims, legal matters, concerns or official queries shall be subject to such legislation.

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We also do not guarantee any specific content, minimum amount of content, or frequency of content made available for any of our subscription plans or training materials. We also reserve the right to offer or cease to offer additional features to any subscription plan or training material, or to otherwise modify or terminate a subscription plan at our sole discretion.

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Free Trials & Renewals

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We may offer a free trial with your subscription. The duration of the free trial will be shown clearly on our website, or through a notification sent to your subscribed email address. The eligibility, duration, and award of any free trial for a subscription shall be based on our sole discretion including its termination if we determine non-eligibility, non-compliance or fraudulent activity.

Free trials are set to automatically renew into the paid subscription package rate as shown on our website for the next billing cycle (monthly) unless you cancel the subscription prior to your free trial expiring.

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Limitation of Liability

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To the extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability (and the liability of each of our group companies, suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the greater of one hundred dollars ($100) or the amount you have paid us in the twelve (12) months before the event giving rise to your claims.

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Indemnification

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If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless Authentic Solutions, our group companies, and their officers, directors, suppliers, partners, and agents from an against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the content you post or submit, (b) your use of our services (c) your violation of these terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these terms and your use of our services.

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Copy Rights

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Digital Millennium Copyright Act Any copyright owner or its agent that believes that any content on our website infringes upon its copyright(s) should give written notice to Authentic Solutions via our contact email or via our contact form. The email to Authentic Solutions shall contain the following information:

• An electronic signature of the copyright owner or the individual authorized to act on behalf of the owner of a copyright that has allegedly been infringed upon;

• Identification of the copyrighted work claimed to have been infringed, or a representative list of such works;

• Identification of the copyrighted work that is claimed to be infringing or to be the subject of infringing activity that is reasonably sufficient to permit Authentic Solutions to locate the material;

• The contact information of the copyright owner or the individual authorized to act on behalf of the copyright owner, such as an address, telephone number, and, if available, an email address;

• A statement that the copyright owner or the individual authorized to act on behalf of the copyright owner has a good faith reasonable belief that the particular use of the identified material is not authorized by the copyright owner, its agent, or the law; and

• A statement, under penalty of perjury, that the information in the notification is accurate, and that the individual submitting the notice is authorized to act on behalf of the owner of the copyright that has been allegedly infringed.

Any copyright owner or its agent may provide written submissions of alleged infringements to our contact email. A notice may not be valid if it fails to comply with all of the above-listed requirements.

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Intellectual Property

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Trademarks, logos, and service marks displayed or otherwise used on our website, including, but not limited to “Authentic Solutions” (collectively the “Intellectual Property”), are registered trademarks of Authentic Solutions. The Intellectual Property is protected by law. All rights in the Intellectual Property are reserved to Authentic Solutions, or its licensors, affiliates, principals, or partners. Nothing contained on our platform should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Intellectual Property displayed on our platform without the written permission of Authentic Solutions or the third party that may own the Intellectual Property displayed on our platform. Your misuse of the Intellectual Property displayed on our platform is strictly prohibited. Authentic Solutions will enforce its intellectual property rights to the fullest extent of the law where applicable.

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For ‘Instructors’: Collaborators, instructors, or educators wishing to offer their services, content, or any form of material on our website.

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General Terms

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All such affiliations shall be confirmed through email in writing between us and you (please fill in the contact form to engage our team on sharing your service offerings over our platform). Once you have been formally approved (done in writing via email) to share your own services or offerings on our platform as an Instructor, all payment agreements shall be made in sole agreement between you and us. We will ideally range our rates based on your total revenue between 10 to 20%, specifically on any such revenue generated by using, advertising, or otherwise making use of our brand, platform, and reputation. Rates fixed and agreed over email communication take precedence to this particular term. In general, we aim to make the payment to you as fast as possible (for example as soon as your content has been purchased, or over mutually agreed terms like monthly), and are not responsible for any tax cuts, transfer charges, or any incurred charges as a result of transferring the money to you. We are also open to negotiating means with which the wholesome amount can be transferred with the least amount of reductions possible keeping in mind its convenience to us; correspondence and negotiations for payment methods shall be recorded over email. This may mean bank transfers, cash pick-ups, or other suitable and/or mutually agreed means of payment stipulated over email and other forms of communication if applicable (for example over the phone or in-person). However, if no such means are convenient, or we do not reach mutual agreement, then the most reasonable form of payment (least reductions and most convenient for us) shall be used.

All Instructors, collaborators, affiliates, and those using our brand, reputation, platform, or resources are also subject to all the other terms and conditions laid out on this page. In the event of any arising conflict of mentioned terms, please contact us via email, and we aim to resolve such disputes amicably and mutually over written forms of communication.

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Obligations as an Instructor, collaborator, or individual or entity wishing to offer their services on our platform

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As a person or persons willing to share their services, knowledge, expertise, and/or training material through our platform, you agree to be wholly responsible for all content that you create, share, post, or otherwise communicate across in any form, written, verbally or otherwise. You also agree that:

1. you are qualified and have the necessary academic expertise, skills, knowledge, or experience in teaching the content you are offering

2. you will only share content that does not infringe or misappropriate any third party’s intellectual property rights

3. you own or have the necessary permits, rights, and authority to authorize Authentic Solutions of using your content on our platform.

4. you will ensure all content that is shared, presented, or otherwise directly communicated across is deemed acceptable i.e. is not considered immoral, of explicit material, false, misleading, incorrect, defamatory, or similar according to the Maryland society’s standards or as reasonably determined by Authentic Solutions

5. notify us via email atleast 1 week in advance of withdrawing your services for whatever reason to ensure timely final payments and processing from Authentic Solutions.

You agree not to:

• post or transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, or any other form of solicitation (commercial or otherwise) through our platform or to any user;

• use our platform for business other than providing tutoring, teaching, and instructional services to students;

• engage in any activity that would require us to obtain licenses from or pay royalties to any third party, including the need to pay royalties for the public performance of a musical work or sound recording;

• frame or embed our platform or its features and components (such as to embed a free version of a course) or otherwise circumvent the platform;

• impersonate another person or gain unauthorized access to another person's account;

• interfere with or otherwise prevent other instructors from providing their services or content; or

• abuse Authentic Solutions’ resources

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You also allow Authentic Solutions to make use of your shared content for marketing, advertising on third party or other sites and platforms, promoting, quality checking, or otherwise exploit your shared content with us including recording, sharing, distributing, or otherwise promoting your content, and ensuring quality and fit-for-purpose content is shared through our platform. Note we do not intend to use the information or material shared with us in such a way that could possibly relate to negative consequences for you.

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Removing Your Content

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You also have the right to remove your content from our platform at any time. In such an event, our rights to use your content after 30 days of your written confirmation of withdrawing specified content will also terminate, with the exception of using it for future marketing or promotional purposes beyond termination. However, we will not be held accountable in any manner or form for any consequences as a result of students using, abusing, or otherwise exploiting your shared content through our platform after the request for content to be withdrawn is sent, and any such cases should be dealt with against the student or students who have been evidently identified or suspected as accountable.

 

You also grant Authentic Solutions permission to use your name, likeness, voice, and image in connection with offering, delivering, marketing, promoting, demonstrating, and selling our services, your content, or our content, and you waive any rights of privacy, publicity, or other rights of a similar nature, to the extent permissible under applicable law.

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You give us permission to share your content provided to us for free with our employees, with selected partners, and in cases where we need to restore access to accounts who have previously purchased your content. You understand that you will not receive compensation in these cases.

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Authentic Solutions also reserves the right to remove, modify, or otherwise alter content shared on our platform, suspend payouts and/or ban individuals or entities for any reason at any time without prior notice including in cases where:

 

• an instructor or content does not comply with our policies or legal terms (including all the terms laid out on this page);

• content falls below our quality standards or has a negative impact on the student experience;

• an instructor engages in behavior that might reflect unfavorably on us or brings us into public disrepute, contempt, scandal, or ridicule;

• an instructor engages the services of a marketer or other business partner who violates our policies;

• an instructor uses our services in a way that constitutes unfair competition, such as promotion of their off-site business in a way that violates our policies; or

• as determined by us in our sole discretion.

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Information Shared Through Our Platform

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Information collected and shared through our platform to you should be dealt with confidentially with due consideration to privacy and other universal information sharing rights. You agree that you will not use any data or information you receive for any purpose other than providing your services to those students on our platform, and that you won't solicit additional personal data or store students' personal data outside our platform. You agree to indemnify Authentic Solutions against any claims arising from your use of students' personal data.

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Pricing & Student Refunds

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Prices of services offered by any individual or entity wishing to collaborate or offer their services through our platform will be made in mutual agreement over email, or otherwise recorded over email. We make no guarantee of the minimum number of students that will enroll or partake in the purchase of your service or offering, or to any other minimum monetary or non-monetary gain to you by providing your services with us.

When a student purchases using a foreign currency, we will convert the relevant price into the student's applicable currency using a system-wide foreign currency conversion rate set by us and according to the international conversion rates applicable at the time of confirming payment to the instructor or instructors over email. This will usually be done by communicating the set conversion rate or calculated amount needing to be payed out in US dollars in written communication in advance of payments being made (preferably via email with an instructor or instructors intending to use our platform to offer their services). All payments will be made in US Dollars unless otherwise stated over email communication during the initial negotiations over email.

In the event of student refunds, we hold no liability to cover part or all of the refund amount. You agree that all refunds will be charged directly to you, the instructor or instructors who have agreed to offer or share their services through our platform.

If a student asks for a refund after we have paid the relevant instructor payment, we reserve the right to either (1) deduct the amount of the refund from the next payment sent to the instructor or (2) where no further payments are due to the instructor or the payments are insufficient to cover the refunded amounts, require the instructor to refund any amounts refunded to students for the instructor's shared content.

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Receiving Payments

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For us to pay you in a timely manner, you must own a PayPal, Payoneer, or U.S. bank account (for U.S. residents only) in good standing and must keep us informed of the correct email associated with your account. You must also provide any identifying information or tax documentation (such as a W-9 or W-8) necessary for payment of amounts due, and you agree that we have the right to withhold appropriate taxes from your payments. We reserve the right to withhold payments or impose other penalties if we do not receive proper identifying information or tax documentation from you. You understand and agree that you are ultimately responsible for any taxes on your income.

Depending on the applicable revenue share model, payment will be made within 45 days of the end of the month in which (a) we receive the fee for a course or (b) the relevant course consumption occurred.

As an instructor, you are responsible for determining whether you are eligible to be paid by a U.S. company. We reserve the right not to pay out funds in the event of identified fraud, violations of intellectual property rights, or other violations of the law.

If we cannot settle funds into your payment account after the period of time set forth by your state, country, or other government authority in its unclaimed property laws, we may process the funds due to you in accordance with our legal obligations, including by submitting those funds to the appropriate government authority as required by law.

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Trademarks

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While you are a published instructor and subject to the requirements below, you may use our trademarks where we authorize you to do so.

You must:

• only use the images of our trademarks that we make available to you, as detailed in any guidelines we may publish;

• only use our trademarks in connection with the promotion and sale of your content available on our platform or your participation using our platform; and

• immediately comply if we request that you discontinue use.

You must not:

• use our trademarks in a misleading or disparaging way;

• use our trademarks in a way that implies that we endorse, sponsor, or approve of your shared content or services; or

• use our trademarks in a way that violates applicable law or in connection with an obscene, indecent, or unlawful topic or material.

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Incase any of these terms and conditions are unclear, please reach out to us by using our contact form up on our website.

 

Thank you.